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Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE STORES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. DO NOT USE OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE STORES IF YOU DO NOT AGREE TO ALL OF THESE TERMS.

Welcome to the www.secretflora.com.my website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.

 

ARBITRATION

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

 

Terms of Use

1. Interpretation

1.1 In these Conditions:

"Buyer" means the person who accepts a quotation of Secret Flora for the supply of Goods or who otherwise enters into a contract for the supply of Goods with Secret Flora; "Conditions" mean the general terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between the Buyer and Secret Flora; "Contract" means the contract for the purchase and sale of Goods, howsoever formed or concluded; "Goods" means the goods (including any installment of the goods or any parts for them) which Secret Flora is to supply in accordance with a Contract; "Writing" includes electronic mail facsimile transmission and any comparable means of communication.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.

2. Basis of the Contract

2.1 The supply of Goods by Secret Flora to the Buyer under any Contract shall be subjected to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions contained or referred to in any documentation submitted by the Buyer or in correspondence or elsewhere or implied by trade custom practice or course of dealing.

2.2 Any information made available in Secret Flora’s website connection with the supply of Goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs, are not binding and are for information purposes only. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information not so confirmed.

2.3 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and Secret Flora.

2.4 Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by Secret Flora in its website shall be subject to correction without any liability on the part of Secret Flora.

2.5 Secret Flora may provide Buyer with electronic documents such as tax invoice, receipt, credit note, debit note, or any other document.

3. Orders and Specifications

3.1 Order acceptance and completion of the contract between the Buyer and Secret Flora will only be completed upon Secret Flora issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, Secret Flora shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. Secret Flora shall furthermore be entitled to require the Buyer to furnish Secret Flora with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.

3.2 No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of Secret Flora and on terms that the Buyer shall indemnify Secret Flora in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by Secret Flora as a result of the modification or cancellation, as the case may be.

4. Price

The price of the Goods and/or Services shall be the price stated in Secret Flora’s website at the time which the Buyer makes its purchase to Secret Flora. The price excludes the cost of packaging and delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to Secret Flora in addition to the price.

5. Terms of Payment

5.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in Secret Flora’s website. The terms and conditions applicable to each type of payment, as contained in Secret Flora's website, shall be applicable to the Contract.

5.2 In addition to any additional terms contained in Secret Flora’s website, the following terms shall also apply to the following types of payment:

5.2.1 Credit Card

Credit Card payment option is available for all Buyers. Secret Flora accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information’s are protected by means of industry leading encryption standards. Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.

5.2.2 Debit Cards

Secret Flora accepts all Malaysian Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.

5.2.3 Online Banking

i. By choosing this payment method, the Buyer shall transfer the payment for the Goods to a Secret Flora’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. Secret Flora, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.

ii. For the time being, Secret Flora accepts online bank transfers from AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, RHB.

5.3 If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected, then without prejudice to any other right or remedy available to Secret Flora, Secret Flora shall be entitled to cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or charge the Buyer interest (both before and after any judgement) on the amount unpaid at the rate of one per cent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).

6. Delivery/Performance

6.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.

6.2 Secret Flora has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

6.3 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and Secret Flora shall not be liable for any delay in delivery or performance howsoever caused.

6.4 If Secret Flora has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on Secret Flora, to demand performance within a specified time thereafter, which shall be at least 14 days. If Secret Flora fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Secret Flora’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events, subject always to the limitations set out in Condition 12.4.

6.5 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of Secret Flora's fault) then without prejudice to any other right or remedy available to Secret Flora Secret Flora may sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or terminate the Contract and claim damages.

7. Risk and property of the Goods

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when Secret Flora has tendered delivery of the Goods.

7.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Buyer until Secret Flora has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by Secret Flora to the Buyer for which payment is then due.

7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as Secret Flora's fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer.

7.4 The Buyer agrees with Secret Flora that the Buyer shall immediately notify Secret Flora of any matter from time to time affecting Secret Flora’s title to the Goods and the Buyer shall provide Secret Flora with any information relating to the Goods as Secret Flora may require from time to time.

7.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold) Secret Flora shall be entitled at any time to demand the Buyer to deliver up the Goods to Secret Flora and in the event of non-compliance Secret Flora reserves it’s right to take legal action against the Buyer for the delivery up the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

7.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of Secret Flora but if the Buyer does so all moneys owing by the Buyer to Secret Flora shall (without prejudice to any other right or remedy of Secret Flora) forthwith become due and payable.

7.8 If the provisions in this Condition 7 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.

7.9 The Buyer shall indemnify Secret Flora against all loss damages costs expenses and legal fees incurred by the Buyer in connection with the assertion and enforcement of Secret Flora's rights under this condition.

8. Warranties and Remedies

8.1 Subject as expressly provided in these Conditions all other warranties conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.

 

8.2 Subject to this Condition 8, Secret Flora warrants that the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period of 3 days commencing from the date on which the Goods are delivered or deemed to be delivered ("Warranty Period"). Where the Buyer is dealing as a consumer (within the meaning of the Sale of Goods Act and the Consumer Protection Act), Secret Flora further gives to the Buyer such implied warranties as cannot be excluded by law.

8.2.1 Secret Flora’s above warranty concerning the Goods is given subject to the following conditions:

(a) Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.

 (b) Secret Flora shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: alteration of the Goods, addition and insertion.

(c) Secret Flora shall be under no liability in respect of any defect arising from unsuitable or improper use or alteration.

(d) Secret Flora shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.

8.2.2 Any claim by the Buyer which is based on any defect in the condition of the Goods or their failure to correspond with specification shall be notified to Secret Flora at the time of receipt of the Goods. During use, the Goods shall be monitored constantly. If there are even slight reservations concerning the suitability for use or the slightest reservations concerning safety, the Goods must not be used. Secret Flora shall be given written notification immediately, specifying the reservations.

8.2.3 If the Buyer does not give due notification to Secret Flora in accordance with the Condition 8.2.2, Secret Flora shall have no liability for any defect or failure or for any consequences resulting therefrom. Where any valid claim in respect of any of the Goods which is based on any defect in the condition of the Goods or their failure to meet a specification is notified to Secret Flora in accordance with Condition 8.2.2, the non-conforming Goods (or part thereof) will be replaced free of charge as originally ordered. Upon a replacement being made as aforesaid, the Buyer shall have no further claim against Secret Flora.

8.2.4 When Secret Flora has provided replacement Goods or given the Buyer a refund, the non-conforming Goods thereof shall become Secret Flora’s property.

9. Force Majeure

9.1 Secret Flora shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of Secret Flora's obligations if the delay or failure was due to any cause beyond Secret Flora's reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Secret Flora's reasonable control:

9.1.1 Act of God, explosion, flood, tempest, fire or accident;

9.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;

9.1.3 Acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

9.1.4 Import or export regulations or embargoes;

9.1.5 Interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of Secret Flora or of a third party);

9.1.6 Interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;

9.1.7 Power failure or breakdown in machinery.

 

9.2 Upon the happening of any one of the events set out in Condition 9.1 Secret Flora may at its option:-

9.2.1 fully or partially suspend delivery/performance while such event or circumstances continues;

9.2.2 terminate any Contract so affected with immediate effect by written notice to the Buyer and Secret Flora shall not be liable for any loss or damage suffered by the Buyer as a result thereof.

 

10. Insolvency of Buyer

10.1 This condition applies if:

10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

10.1.2 an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Buyer; or

10.1.3 the Buyer ceases - or threatens to cease - to carry on business; or

10.1.4 Secret Flora reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

10.2  If this condition applies then without prejudice to any other right or remedy available to Secret Flora, Secret Flora shall be entitled to cancel the Contract or suspend any further delivery/performance under the Contract without any liability to the Buyer and if Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

 

11. Notices

Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to Secret Flora, to its registered office or principal place of business and if to the Buyer, to the address stipulated in the relevant offer to purchase.

 

12. Liability

12.1 Secret Flora shall be under no liability whatsoever where this arises from a reason beyond its reasonable control as provided in Condition 9 or from an act or default of the Buyer.

12.2 In no event shall Secret Flora be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or Secret Flora had been advised of the possibility of the Buyer incurring the same.

12.3 Where time of performance has been agreed by Secret Flora becomes the essence of the Contract by means of notice by the Buyer to Secret Flora, as provided for in Clause 6.4, and Secret Flora fails to comply with its obligations in due time, so that the Buyer becomes entitled to compensation in accordance with Condition 6.4, Secret Flora’s liability shall be limited to an amount of ½% for each full week of delay, in total to a maximum cumulative amount of 5%, of the value of the delayed Goods.

12.4 The remedies set out in Condition 8 are the Buyer’s sole and exclusive remedies for non-conformity of or defects in the Goods or Services and Secret Flora’s liability for the same shall be limited in the manner specified in Condition 8.

12.5 Without prejudice to the sub-limits of liability applicable under this Condition 12 or elsewhere in these Conditions, Secret Flora’s maximum and cumulative total liability (including any liability for acts and omissions of its employees agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance under the Contract, shall not exceed the total Contract price.

12.6 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.

12.7 No action shall be brought by Secret Flora later than 12 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.

 

13. Termination

13.1  On or at any time after the occurrence of any of the events in condition 13.2 Secret Flora may stop any Goods in transit, suspend further deliveries to the Buyer and exercise its rights under Condition 7 and/or terminate the Contract with the Buyer with immediate effect by written notice to the Buyer.

13.2 The events are:-

13.2.1 the Buyer being in breach of an obligation under the Contract;

13.2.2 the Buyer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Buyer’s winding up or dissolution;

13.2.3 the making of an administration order in relation to the Buyer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Buyer’s assets;

13.4. the Buyer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.

 

14. General

14.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.

14.2 No waiver by Secret Flora of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

14.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

14.4 No person who is not a party to this Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right under the Contracts (Rights of Third Parties) Act to enforce any terms of this Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Condition 3.2.

14.5 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the exclusive jurisdiction of the Courts in Malaysia, as provided for in Clause 14.7.

14.6 Except as provided for in Clause 14.7, any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration (KLR-CA). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the KLRCA. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.

14.7 Notwithstanding Clause 14.6, Secret Flora shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information by means of injunctive or other equitable relief.

14.8 The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any Contract for the sale of Goods.

14.9 Secret Flora reserves their right to these terms and conditions of sale at any time.

14.10 Return/Refund or cancellations are not allowed. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.

 

SECRET FLORA PAYMENT ACCOUNT USER TERMS AND CONDITIONS

These Terms and Conditions govern your access and use of the Secret Flora virtual payment account ("Secret Flora Payment Account").

A. All references in these Terms and Conditions to "we," "us," or "our" shall refer to the payment gateway merchant as operator of the Secret Flora Payment Account. “You” and “your” shall refer to the User.

The Secret Flora Payment Account is associated with your Secret Flora Account and is intended for effecting payment for the purchase of goods offered by the Secret Flora company by registered Users.

By requesting and/or using the Secret Flora Payment Account, you, the User, agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Secret Flora Payment Account.

B. These Terms and Conditions are in addition to the terms and conditions governing your use of the Secret Flora Website and your Secret Flora Account.

DEFINITIONS AND INTERPRETATION

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Conditions:

"Foreign Language Version" is defined under clause 14.9 of these Terms and Conditions.

"Indemnitees" means payment gateway's and Secret Flora’s respective officers, employees, directors, agents, contractors and assigns.

"Secret Flora" means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns. “Secret Flora Account” means the online account of the User on the Secret Flora Website. "Secret Flora Payment Account" is defined in the recitals to these Terms and Conditions. “Secret Flora Website” is defined as the website or the mobile application (as applicable) from which you purchased the goods or services offered by the Secret Flora group of companies. "Personal Data" means data which can be used to identify, contact or locate an individual. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information. “Privacy Policy” is defined in clause 3.

"Registration Information" is defined under clause 2.1 of these Terms and Conditions and may include Personal Data.

"User" means an authorized user of the Secret Flora Payment Account.

1 ACCESS TO THE SECRET FLORA PAYMENT ACCOUNT

1.1 You agree to:

1.1.1 use your Secret Flora Payment Account only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Secret Flora Payment Account in good faith;

1.1.2 comply with any and all guidelines, notices, operating rules, and policies and instructions pertaining to the use of the Secret Flora Payment Account, as well as any amendments thereto issued by us from time to time; and

1.1.3 ensure that any information or data you provide to us in connection with the Secret Flora Payment Account is accurate.

1.3 Use of the Secret Flora Payment Account is restricted to registered users of the Secret Flora Website.

1.4 By using the Secret Flora Payment Account, you agree to comply with all applicable laws and regulations in Malaysia, including not undertaking or engaging in any dealing or transaction with the State of Israel, its residents or any entity owned or controlled, directly or indirectly, by the State of Israel or its residents including any authority or agency of the State of Israel.

2 REGISTRATION

2.1 The registration process for the Secret Flora Account requires you to provide Secret Flora with accurate and complete personal information, including your name, address, telephone number, date of birth, email address and any other information as may be deemed necessary by us ("Registration Information"). You shall be responsible to update the Registration Information to ensure its completeness and accuracy. You acknowledge and agree that Secret Flora may share your Registration Information with us from time to time.

2.2 In addition to such Registration Information, we may request for additional information or documentation at any time and for any reason, including confirming your identity, age and/or to confirm your bank details or debit, credit, prepaid facilities, for example, cards which you have registered with us. You agree that you will provide such information and/or documentation promptly to us upon request. If you do not provide such information and/or documentation promptly, we may, without any liability to you, either limit your use of the Secret Flora Payment Account or suspend or close your Secret Flora Payment Account.

2.3 You authorize us to make any inquiries we consider necessary to validate and verify your identity (whether directly or through third parties) at any time for any reason whatsoever, including to process any refunds paid to you.

2.4 Each User is only entitled to have one (1) Secret Flora Payment Account associated with his or her Secret Flora Account.

Account information

2.5 You are solely responsible for keeping your username and password to your Secret Flora Payment Account secure. You are encouraged to change your password on a regular basis and we will not be liable for any disclosure or unauthorised use of your username or password. If your username or password has been compromised, you must inform Secret Flora immediately.

3 PERSONAL DATA

All Personal Data provided to us will be handled, stored, and processed according to our Secret Flora Payment Account privacy policy (“Privacy Policy”) https://www.Secret Flora.com.my/privacy-policy/. By accepting these Terms and Conditions, you acknowledge that you have read and agree with the Privacy Policy and consent to our collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.

4 USING YOUR SECRET FLORA PAYMENT ACCOUNT

4.1 You may use your Secret Flora Payment Account to purchase goods and/or services through the Secret Flora Website. For security reasons, we may limit the amount or number of transactions you can make through your Secret Flora Payment Account. We may require that you submit additional identification documents prior to you making a purchase at our sole discretion.

4.2 You are responsible for all transactions initiated and fees incurred by using your Secret Flora Payment Account. If other persons access your Secret Flora Payment Account, we will treat this as if you have authorized such use and you will be responsible for any transactions made and fees incurred by such use.

4.3 You must notify us immediately of any unauthorized use of Secret Flora Payment Account or any other breach of security regarding the Secret Flora Payment Account of which you have knowledge. You must report any such activities within seven (7) days for any claims for unauthorized use of your Secret Flora Payment Account.

4.4 You agree that we will not compensate you for any loss resulting from any claims for unauthorized use of your Secret Flora Payment Account under any of the following events, as determined at our sole and absolute discretion:

4.4.1 where any such claims relate to transactions that are found to be conducted on your trusted device, your IP address or any other useracceptable boundaries;

4.4.2 where you have acted fraudulently or with negligence, including but not limited to cases where you have wilfully disclosed your Secret Flora Payment Account log-in details to a third party;

4.4.3 if you fail to provide us with any relevant documentation as reasonably requested by us in relation to any such unauthorized transactions;

4.4.4 where any funds  in your Secret Flora Payment Account are subject to legal process or other encumbrance restricting transfer;

4.4.5 where any such transactions are took place under circumstances beyond our control, including but not limited to natural disasters, civil unrest etc. which are beyond reasonable control; and/or

4.4.6 where any terminal or system (including our or Secret Flora’s website or services) was not working properly or suffering any other technical malfunction before you initiated the relevant transaction.

4.5 Subject to clauses 6 and 7.4, no redemption of cash, transfer of funds or cash withdrawal is permitted in respect of any amounts on your Secret Flora Payment Account.

4.6 We shall have the right to refuse any transaction on your Secret Flora Payment Account if:

4.6.1 the transaction does not satisfy these Terms and Conditions or the terms and conditions of your Secret Flora Account; or

4.6.2 where we have reason to believe that the transaction may violate any laws, rules or regulations or may otherwise subject us or any of our affiliates to liability or obligation.

4.6.3 such transaction involving the use of any Promo Coupon or Refund Coupon where we or Secret Flora suspects any coupon abuse or fraud or any illegal activities in relation to your Secret Flora Payment Account.

4.7 When using your Secret Flora Payment Account to pay for a purchase on the Secret Flora Website, payments may be processed through accounts owned by us or one of our affiliates and/or a registered third party service provider acting on our behalf.

4.8 For each purchase transaction you make on the Secret Flora Website, the Goods will become purchased when the first of any of the following events occurs:

4.8.1 we receive confirmation of a successful completion of the purchase from Secret Flora;

4.8.2 you fail to confirm receipt of the goods or services within the time limit prescribed under the terms and conditions of the Secret Flora Website, in which case you will be deemed to have received the goods or services;

4.8.3 the conclusion of any settlement agreement or dispute between you and any other user of the Secret Flora Website and/or Secret Flora, in which case the funds will be disposed in accordance with such settlement agreement or dispute resolution; or

4.8.4 Secret Flora or any of its affiliates, or us or any of our affiliates receives any order, ruling, award or judgment from a competent court, arbitration tribunal or authority which directs us to release the funds, in which case the funds will be disposed in accordance with such order, ruling, award or judgment.

4.9 When releasing any funds, we shall have the right to deduct or withhold any financial charges or service fees due and payable to us and/or Secret Flora in such amounts as instructed by Secret Flora.

4.10 If you experience any difficulties with your Secret Flora Payment Account, please contact us at https://www.secretflora.com.my/contact/. If you have placed an order on the Secret Flora Website and experience difficulties with your order, please contact customer service https://www.secretflora.com.my/contact/.

4.11 You shall complete any purchases in accordance with the applicable terms and conditions of the Secret Flora Website https://www.secretflora.com.my/terms-of-use/, which may be amended from time to time at Secret Flora’s discretion without notice.

4.12 You agree to give all notices, provide all necessary information, materials and approvals, and render all reasonable assistance and cooperation necessary for us to operate your Secret Flora Payment Account. If your failure to do so results in any delay in any transaction on your Secret Flora Payment Account, neither we nor Secret Flora shall be liable for any loss or damages arising from such delay.

4.13 You acknowledge and agree that we are not a bank or remittance agent and the services we provide to you in connection with your Secret Flora Payment Account should in no way be construed as the provision of banking services or remittance services. We are not acting as a trustee, fiduciary or escrow with respect to your Secret Flora Account Balance.

5 FEES

We reserve the right to impose fees to cover the relevant costs of providing the Secret Flora Payment Account services to you including those associated with the set-up and maintenance of your Secret Flora Payment Account (“Service Fee”).

6 REFUNDS

While we may accept product return, we will not provide any refund for any order.

7 CLOSURE AND NON-USE OF YOUR SECRET FLORA PAYMENT ACCOUNT

7.1 You may request that we close your Secret Flora Payment Account at any time by contacting our customer support team. Contact details of the customer support team are available at https://www.secretflora.com.my/contact/.

7.2 We may, at any time and at our absolute and sole discretion:

7.2.1 discontinue your use of the Secret Flora Payment Account or any part thereof;

7.2.2 close your Secret Flora Payment Account; and/or

7.2.3 reactivate your Secret Flora Payment Account upon the completion of any relevant internal investigations (where applicable).

7.3 We shall endeavour to provide notice of any such discontinuation or closure of your Secret Flora Payment Account. You agree that we shall not be liable to you in relation to any inability of yours to access your Secret Flora Payment Account or any part thereof.

7.4 Closure of your Secret Flora Payment Account will not cancel any cleared transactions which you have already undertaken.

7.5 You remain liable for all obligations related to your Secret Flora Payment Account. Closure of your Secret Flora Payment Account does not relieve you of any liability pertaining to your Secret Flora Payment Account. In the event of a pending investigation at the time your Secret Flora Payment Account is closed, we may continue to hold your funds for up to one hundred and eighty (180) days from the date of closure in order to protect us against any loss. If we suspect that you have used your Secret Flora Payment Account for any illegal purposes, we may hold any outstanding Secret Flora Payment Account Balance for such time as we determine in our absolute discretion or as required by law.

7.6 We will refund any electronic funds in your Secret Flora Payment Account as soon as practicable after its closure through any payment method we deem in our discretion most suitable, on the condition that you provide us with:

7.6.1 valid bank account details where the name and address details of that bank account's holder match the name and address details of your Secret Flora Payment Account; and

7.6.2 a copy of a valid form of ID (e.g. a passport or driver’s licence), which we may accept at Secret Flora’s sole discretion.

7.7 We have the right not to return to you any disputed funds or any funds which relate to a breach of these Terms and Conditions until such time such a dispute has been resolved or where a court of a competent jurisdiction has decided on the matter.

7.8 If you have not transacted on your Secret Flora Payment Account for 12 months or more, your Secret Flora Payment Account shall be deemed inactive and we reserve the right to impose an administrative charge against the remaining amount in your Secret Flora Payment Account Balance, until a transaction is made. Your Secret Flora Payment Account will be terminated by us once there are insufficient funds to pay the administrative charges.

8 AMENDMENTS

We may amend these Terms and Conditions any time by posting an updated version at https://www.secretflora.com.my/terms-of-use. The updated version of these Terms and Conditions shall take effect immediately upon posting. Each time you use your Secret Flora Payment Account you confirm that you agree to be bound by these Terms and Conditions as may be amended from time to time.

9 AVAILABILITY OF SECRET FLORA PAYMENT ACCOUNT

We may, from time to time and without giving any reason or prior notice to you, upgrade, modify, suspend or discontinue the provision of your Secret Flora Payment Account and we shall not be liable if any such upgrade, modification or suspension prevents you from accessing your Secret Flora Payment Account or any part of it.

10 REPRESENTATIONS AND WARRANTIES

By accepting these Terms and Conditions, you represent and warrant that you are at least 18 years of age and not violating any applicable laws or regulations through your use of your Secret Flora Payment Account, and you agree to defend, indemnify and hold us, our Indemnitees, affiliates and authorized representatives harmless from any claim, demand (including legal fees and costs), fines, penalties or other liability incurred by us due to or arising out of your breach of this representation and warranty. We may report any suspicious activity to the relevant authorities.

11 RESTRICTED ACTIVITIES

11.1 In connection with your use of your Secret Flora Payment Account, you shall not:

11.1.1 Provide false, inaccurate or misleading information;

11.1.2 Use your Secret Flora Payment Account for any illegal activities;

11.1.3 Use your Secret Flora Payment Account in a manner that may result in complaints, disputes, claims, penalties or other liability to us, other users or third parties or may be regarded as an abuse of the card system or a violation of card association or network rules; or

11.1.4 Breach these Terms and Conditions and/or the Privacy Policy or violate any applicable laws and regulations.

11.2 If we, in our sole discretion, believe that you may have engaged in the above restricted activities, we may take various actions, including the following:

11.2.1 We may suspend or restrict your access to and/or close your Secret Flora Payment Account;

11.2.2 We may terminate these Terms and Conditions and refuse to provide the services to you;

11.2.3 We may take legal action against you.

11.3 If you are below 18 years old you must obtain consent from your parent(s) or legal guardian(s). By consenting to your acceptance of these Terms and Conditions, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) your actions in your use of the Secret Flora Payment Account; (ii) any charges associated with your use of any of the Secret Flora Payment Account; and (iii) your compliance with these Terms and Conditions. If you do not have consent from your parent(s) or legal guardian(s), you must cease using the Secret Flora Payment Account.

12 DISCLAIMERS

12.1 You agree that all risks arising from your use of the Secret Flora Payment Account will be borne by you.

12.2 We make no warranty that:

12.2.1 the Secret Flora Payment Account will meet your requirements;

12.2.2 the Secret Flora Payment Account services will be uninterrupted, timely or error free; or

12.2.3 any products, information or material purchased by you using the Secret Flora Payment Account will meet your requirements.

12.3 Except as expressly provided in these Terms and Conditions and to the fullest extent permitted by law, the Secret Flora Payment Account and related services are provided “as is”, “as available” and “with all faults”. All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded.

12.4 To the fullest extent permitted by law, we and our affiliates shall not be liable for any indirect, consequential, incidental, special or punitive damages, including damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from your use of or inability to use the Secret Flora Payment Account and related services. In any event, our total aggregate liability to you under these Terms and Conditions or in relation to your use of the Secret Flora Payment Account will not exceed your Secret Flora Payment Account Balance at the point in time when such liability arose.

12.5 Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the foregoing exclusions or limitations may not apply to you. You may also have other rights that vary by jurisdiction and other jurisdictions.

12.6 In the event that it is demonstrated that you are below the age of 18 when you agreed to these Terms and Conditions, we shall not be liable for any loss suffered by you arising out of the use of the Secret Flora Payment Account.

13 NOTICES

13.1 Notices from us

13.1.1 You agree that all notices or other communications from us are deemed to have been given to you if:

(i) communicated through any print or electronic media as we may select from time to time, will be deemed to be notified to you on the date of publication or broadcast; or

(ii) sent by post or left at your last known address, received by you on the day following such posting or on the day when it was so left.

13.2 Notices from you

You may only give notice to us in writing sent to our designated address or e-mail address (as may be amended from time to time), and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.

13.3 Other modes of notifications

13.3.1 Notwithstanding Clauses 13.1 and 13.2, we may from time to time designate other acceptable modes of giving notice (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

14 GENERAL TERMS

14.1 Cumulative rights and remedies

Unless otherwise provided under these Terms and Conditions, the provisions of these Terms and Conditions and our rights and remedies under these Terms and Conditions are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms and Conditions, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms and Conditions or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy at law or in equity.

14.2 No waiver

Our failure to enforce these Terms and Conditions shall not constitute a waiver of these terms, and such failure shall not affect our right to later enforce these Terms and Conditions.

14.3 Severability

If at any time any provision of these Terms and Conditions become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms and Conditions.

14.4 Rights of third parties

A person or entity who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

14.5 Governing law

Use of the Secret Flora Payment Account, and these Terms and Conditions shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of the Malaysian courts.

14.6 Disputes

14.6.1 If any dispute or claim arises from or in connection with these Terms and Conditions or your use of your Secret Flora Payment Account (“Dispute”), the relevant parties shall first attempt to resolve the Dispute through amicable negotiations. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

14.6.2 In any event and to the fullest extent permitted by applicable law, you may not make any claim against the Indemnitees under these Terms and Conditions after one year from the date of occurrence of the matter giving rise to the claim.

14.7 Injunctive relief

We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is an appropriate or adequate remedy.

14.8 Correction of errors

Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

14.9 Language

In the event that these Terms and Conditions is executed or translated in any language other than English ("Foreign Language Version"), to the extent allowed under law, the English language version of these Terms and Conditions shall govern and shall take precedence over the Foreign Language Version.

14.10 Entire agreement

These Terms and Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

14.11 Binding and conclusive

You acknowledge and agree that any records (including records of any telephone conversations relating to the Secret Flora Payment Account, if any) maintained by us and/or our service providers relating to or in connection with the Secret Flora Payment Account shall be binding and conclusive on you for all purposes whatsoever and shall be conclusive evidence of any information and/or data transmitted between us and you. You hereby agree that all such records are admissible in evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and you hereby waive any of your rights, if any, to so object.

14.12 Sub-contracting and delegation

We reserve the right to delegate or sub-contract the performance of any of our functions or obligations in connection with Secret Flora Payment Account to any service provider, subcontractor and/or agent on such terms as we may deem appropriate.

14.13 Assignment

You may not assign your rights or transfer your obligations under these Terms and Conditions without our prior written consent. We may assign our rights or transfer our obligations under these Terms and Conditions to any third party at our sole discretion.

14.14 Force Majeure

We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms and Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of Secret Flora Payment Account if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE STORES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. DO NOT USE OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE STORES IF YOU DO NOT AGREE TO ALL OF THESE TERMS.

Welcome to the www.secretflora.com.my website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.

 

ARBITRATION

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

 

Terms of Use

1. Interpretation

1.1 In these Conditions:

"Buyer" means the person who accepts a quotation of Secret Flora for the supply of Goods or who otherwise enters into a contract for the supply of Goods with Secret Flora; "Conditions" mean the general terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between the Buyer and Secret Flora; "Contract" means the contract for the purchase and sale of Goods, howsoever formed or concluded; "Goods" means the goods (including any installment of the goods or any parts for them) which Secret Flora is to supply in accordance with a Contract; "Writing" includes electronic mail facsimile transmission and any comparable means of communication.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.

2. Basis of the Contract

2.1 The supply of Goods by Secret Flora to the Buyer under any Contract shall be subjected to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions contained or referred to in any documentation submitted by the Buyer or in correspondence or elsewhere or implied by trade custom practice or course of dealing.

2.2 Any information made available in Secret Flora’s website connection with the supply of Goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs, are not binding and are for information purposes only. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information not so confirmed.

2.3 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and Secret Flora.

2.4 Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by Secret Flora in its website shall be subject to correction without any liability on the part of Secret Flora.

2.5 Secret Flora may provide Buyer with electronic documents such as tax invoice, receipt, credit note, debit note, or any other document.

3. Orders and Specifications

3.1 Order acceptance and completion of the contract between the Buyer and Secret Flora will only be completed upon Secret Flora issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, Secret Flora shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. Secret Flora shall furthermore be entitled to require the Buyer to furnish Secret Flora with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.

3.2 No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of Secret Flora and on terms that the Buyer shall indemnify Secret Flora in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by Secret Flora as a result of the modification or cancellation, as the case may be.

4. Price

The price of the Goods and/or Services shall be the price stated in Secret Flora’s website at the time which the Buyer makes its purchase to Secret Flora. The price excludes the cost of packaging and delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to Secret Flora in addition to the price.

5. Terms of Payment

5.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in Secret Flora’s website. The terms and conditions applicable to each type of payment, as contained in Secret Flora's website, shall be applicable to the Contract.

5.2 In addition to any additional terms contained in Secret Flora’s website, the following terms shall also apply to the following types of payment:

5.2.1 Credit Card

Credit Card payment option is available for all Buyers. Secret Flora accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information’s are protected by means of industry leading encryption standards. Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.

5.2.2 Debit Cards

Secret Flora accepts all Malaysian Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.

5.2.3 Online Banking

i. By choosing this payment method, the Buyer shall transfer the payment for the Goods to a Secret Flora’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. Secret Flora, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.

ii. For the time being, Secret Flora accepts online bank transfers from AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, RHB.

5.3 If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected, then without prejudice to any other right or remedy available to Secret Flora, Secret Flora shall be entitled to cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or charge the Buyer interest (both before and after any judgement) on the amount unpaid at the rate of one per cent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).

6. Delivery/Performance

6.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.

6.2 Secret Flora has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

6.3 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and Secret Flora shall not be liable for any delay in delivery or performance howsoever caused.

6.4 If Secret Flora has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on Secret Flora, to demand performance within a specified time thereafter, which shall be at least 14 days. If Secret Flora fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Secret Flora’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events, subject always to the limitations set out in Condition 12.4.

6.5 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of Secret Flora's fault) then without prejudice to any other right or remedy available to Secret Flora Secret Flora may sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or terminate the Contract and claim damages.

7. Risk and property of the Goods

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when Secret Flora has tendered delivery of the Goods.

7.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Buyer until Secret Flora has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by Secret Flora to the Buyer for which payment is then due.

7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as Secret Flora's fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer.

7.4 The Buyer agrees with Secret Flora that the Buyer shall immediately notify Secret Flora of any matter from time to time affecting Secret Flora’s title to the Goods and the Buyer shall provide Secret Flora with any information relating to the Goods as Secret Flora may require from time to time.

7.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold) Secret Flora shall be entitled at any time to demand the Buyer to deliver up the Goods to Secret Flora and in the event of non-compliance Secret Flora reserves it’s right to take legal action against the Buyer for the delivery up the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

7.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of Secret Flora but if the Buyer does so all moneys owing by the Buyer to Secret Flora shall (without prejudice to any other right or remedy of Secret Flora) forthwith become due and payable.

7.8 If the provisions in this Condition 7 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.

7.9 The Buyer shall indemnify Secret Flora against all loss damages costs expenses and legal fees incurred by the Buyer in connection with the assertion and enforcement of Secret Flora's rights under this condition.

8. Warranties and Remedies

8.1 Subject as expressly provided in these Conditions all other warranties conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.

 

8.2 Subject to this Condition 8, Secret Flora warrants that the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period of 3 days commencing from the date on which the Goods are delivered or deemed to be delivered ("Warranty Period"). Where the Buyer is dealing as a consumer (within the meaning of the Sale of Goods Act and the Consumer Protection Act), Secret Flora further gives to the Buyer such implied warranties as cannot be excluded by law.

8.2.1 Secret Flora’s above warranty concerning the Goods is given subject to the following conditions:

(a) Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.

 (b) Secret Flora shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: alteration of the Goods, addition and insertion.

(c) Secret Flora shall be under no liability in respect of any defect arising from unsuitable or improper use or alteration.

(d) Secret Flora shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.

8.2.2 Any claim by the Buyer which is based on any defect in the condition of the Goods or their failure to correspond with specification shall be notified to Secret Flora at the time of receipt of the Goods. During use, the Goods shall be monitored constantly. If there are even slight reservations concerning the suitability for use or the slightest reservations concerning safety, the Goods must not be used. Secret Flora shall be given written notification immediately, specifying the reservations.

8.2.3 If the Buyer does not give due notification to Secret Flora in accordance with the Condition 8.2.2, Secret Flora shall have no liability for any defect or failure or for any consequences resulting therefrom. Where any valid claim in respect of any of the Goods which is based on any defect in the condition of the Goods or their failure to meet a specification is notified to Secret Flora in accordance with Condition 8.2.2, the non-conforming Goods (or part thereof) will be replaced free of charge as originally ordered. Upon a replacement being made as aforesaid, the Buyer shall have no further claim against Secret Flora.

8.2.4 When Secret Flora has provided replacement Goods or given the Buyer a refund, the non-conforming Goods thereof shall become Secret Flora’s property.

9. Force Majeure

9.1 Secret Flora shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of Secret Flora's obligations if the delay or failure was due to any cause beyond Secret Flora's reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Secret Flora's reasonable control:

9.1.1 Act of God, explosion, flood, tempest, fire or accident;

9.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;

9.1.3 Acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

9.1.4 Import or export regulations or embargoes;

9.1.5 Interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of Secret Flora or of a third party);

9.1.6 Interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;

9.1.7 Power failure or breakdown in machinery.

 

9.2 Upon the happening of any one of the events set out in Condition 9.1 Secret Flora may at its option:-

9.2.1 fully or partially suspend delivery/performance while such event or circumstances continues;

9.2.2 terminate any Contract so affected with immediate effect by written notice to the Buyer and Secret Flora shall not be liable for any loss or damage suffered by the Buyer as a result thereof.

 

10. Insolvency of Buyer

10.1 This condition applies if:

10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

10.1.2 an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Buyer; or

10.1.3 the Buyer ceases - or threatens to cease - to carry on business; or

10.1.4 Secret Flora reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

10.2  If this condition applies then without prejudice to any other right or remedy available to Secret Flora, Secret Flora shall be entitled to cancel the Contract or suspend any further delivery/performance under the Contract without any liability to the Buyer and if Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

 

11. Notices

Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to Secret Flora, to its registered office or principal place of business and if to the Buyer, to the address stipulated in the relevant offer to purchase.

 

12. Liability

12.1 Secret Flora shall be under no liability whatsoever where this arises from a reason beyond its reasonable control as provided in Condition 9 or from an act or default of the Buyer.

12.2 In no event shall Secret Flora be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or Secret Flora had been advised of the possibility of the Buyer incurring the same.

12.3 Where time of performance has been agreed by Secret Flora becomes the essence of the Contract by means of notice by the Buyer to Secret Flora, as provided for in Clause 6.4, and Secret Flora fails to comply with its obligations in due time, so that the Buyer becomes entitled to compensation in accordance with Condition 6.4, Secret Flora’s liability shall be limited to an amount of ½% for each full week of delay, in total to a maximum cumulative amount of 5%, of the value of the delayed Goods.

12.4 The remedies set out in Condition 8 are the Buyer’s sole and exclusive remedies for non-conformity of or defects in the Goods or Services and Secret Flora’s liability for the same shall be limited in the manner specified in Condition 8.

12.5 Without prejudice to the sub-limits of liability applicable under this Condition 12 or elsewhere in these Conditions, Secret Flora’s maximum and cumulative total liability (including any liability for acts and omissions of its employees agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance under the Contract, shall not exceed the total Contract price.

12.6 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.

12.7 No action shall be brought by Secret Flora later than 12 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.

 

13. Termination

13.1  On or at any time after the occurrence of any of the events in condition 13.2 Secret Flora may stop any Goods in transit, suspend further deliveries to the Buyer and exercise its rights under Condition 7 and/or terminate the Contract with the Buyer with immediate effect by written notice to the Buyer.

13.2 The events are:-

13.2.1 the Buyer being in breach of an obligation under the Contract;

13.2.2 the Buyer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Buyer’s winding up or dissolution;

13.2.3 the making of an administration order in relation to the Buyer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Buyer’s assets;

13.4. the Buyer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.

 

14. General

14.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.

14.2 No waiver by Secret Flora of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

14.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

14.4 No person who is not a party to this Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right under the Contracts (Rights of Third Parties) Act to enforce any terms of this Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Condition 3.2.

14.5 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the exclusive jurisdiction of the Courts in Malaysia, as provided for in Clause 14.7.

14.6 Except as provided for in Clause 14.7, any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration (KLR-CA). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the KLRCA. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.

14.7 Notwithstanding Clause 14.6, Secret Flora shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information by means of injunctive or other equitable relief.

14.8 The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any Contract for the sale of Goods.

14.9 Secret Flora reserves their right to these terms and conditions of sale at any time.

14.10 Return/Refund or cancellations are not allowed. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.

 

SECRET FLORA PAYMENT ACCOUNT USER TERMS AND CONDITIONS

These Terms and Conditions govern your access and use of the Secret Flora virtual payment account ("Secret Flora Payment Account").

A. All references in these Terms and Conditions to "we," "us," or "our" shall refer to the payment gateway merchant as operator of the Secret Flora Payment Account. “You” and “your” shall refer to the User.

The Secret Flora Payment Account is associated with your Secret Flora Account and is intended for effecting payment for the purchase of goods offered by the Secret Flora company by registered Users.

By requesting and/or using the Secret Flora Payment Account, you, the User, agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Secret Flora Payment Account.

B. These Terms and Conditions are in addition to the terms and conditions governing your use of the Secret Flora Website and your Secret Flora Account.

DEFINITIONS AND INTERPRETATION

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Conditions:

"Foreign Language Version" is defined under clause 14.9 of these Terms and Conditions.

"Indemnitees" means payment gateway's and Secret Flora’s respective officers, employees, directors, agents, contractors and assigns.

"Secret Flora" means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns. “Secret Flora Account” means the online account of the User on the Secret Flora Website. "Secret Flora Payment Account" is defined in the recitals to these Terms and Conditions. “Secret Flora Website” is defined as the website or the mobile application (as applicable) from which you purchased the goods or services offered by the Secret Flora group of companies. "Personal Data" means data which can be used to identify, contact or locate an individual. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information. “Privacy Policy” is defined in clause 3.

"Registration Information" is defined under clause 2.1 of these Terms and Conditions and may include Personal Data.

"User" means an authorized user of the Secret Flora Payment Account.

1 ACCESS TO THE SECRET FLORA PAYMENT ACCOUNT

1.1 You agree to:

1.1.1 use your Secret Flora Payment Account only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Secret Flora Payment Account in good faith;

1.1.2 comply with any and all guidelines, notices, operating rules, and policies and instructions pertaining to the use of the Secret Flora Payment Account, as well as any amendments thereto issued by us from time to time; and

1.1.3 ensure that any information or data you provide to us in connection with the Secret Flora Payment Account is accurate.

1.3 Use of the Secret Flora Payment Account is restricted to registered users of the Secret Flora Website.

1.4 By using the Secret Flora Payment Account, you agree to comply with all applicable laws and regulations in Malaysia, including not undertaking or engaging in any dealing or transaction with the State of Israel, its residents or any entity owned or controlled, directly or indirectly, by the State of Israel or its residents including any authority or agency of the State of Israel.

2 REGISTRATION

2.1 The registration process for the Secret Flora Account requires you to provide Secret Flora with accurate and complete personal information, including your name, address, telephone number, date of birth, email address and any other information as may be deemed necessary by us ("Registration Information"). You shall be responsible to update the Registration Information to ensure its completeness and accuracy. You acknowledge and agree that Secret Flora may share your Registration Information with us from time to time.

2.2 In addition to such Registration Information, we may request for additional information or documentation at any time and for any reason, including confirming your identity, age and/or to confirm your bank details or debit, credit, prepaid facilities, for example, cards which you have registered with us. You agree that you will provide such information and/or documentation promptly to us upon request. If you do not provide such information and/or documentation promptly, we may, without any liability to you, either limit your use of the Secret Flora Payment Account or suspend or close your Secret Flora Payment Account.

2.3 You authorize us to make any inquiries we consider necessary to validate and verify your identity (whether directly or through third parties) at any time for any reason whatsoever, including to process any refunds paid to you.

2.4 Each User is only entitled to have one (1) Secret Flora Payment Account associated with his or her Secret Flora Account.

Account information

2.5 You are solely responsible for keeping your username and password to your Secret Flora Payment Account secure. You are encouraged to change your password on a regular basis and we will not be liable for any disclosure or unauthorised use of your username or password. If your username or password has been compromised, you must inform Secret Flora immediately.

3 PERSONAL DATA

All Personal Data provided to us will be handled, stored, and processed according to our Secret Flora Payment Account privacy policy (“Privacy Policy”) https://www.Secret Flora.com.my/privacy-policy/. By accepting these Terms and Conditions, you acknowledge that you have read and agree with the Privacy Policy and consent to our collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.

4 USING YOUR SECRET FLORA PAYMENT ACCOUNT

4.1 You may use your Secret Flora Payment Account to purchase goods and/or services through the Secret Flora Website. For security reasons, we may limit the amount or number of transactions you can make through your Secret Flora Payment Account. We may require that you submit additional identification documents prior to you making a purchase at our sole discretion.

4.2 You are responsible for all transactions initiated and fees incurred by using your Secret Flora Payment Account. If other persons access your Secret Flora Payment Account, we will treat this as if you have authorized such use and you will be responsible for any transactions made and fees incurred by such use.

4.3 You must notify us immediately of any unauthorized use of Secret Flora Payment Account or any other breach of security regarding the Secret Flora Payment Account of which you have knowledge. You must report any such activities within seven (7) days for any claims for unauthorized use of your Secret Flora Payment Account.

4.4 You agree that we will not compensate you for any loss resulting from any claims for unauthorized use of your Secret Flora Payment Account under any of the following events, as determined at our sole and absolute discretion:

4.4.1 where any such claims relate to transactions that are found to be conducted on your trusted device, your IP address or any other useracceptable boundaries;

4.4.2 where you have acted fraudulently or with negligence, including but not limited to cases where you have wilfully disclosed your Secret Flora Payment Account log-in details to a third party;

4.4.3 if you fail to provide us with any relevant documentation as reasonably requested by us in relation to any such unauthorized transactions;

4.4.4 where any funds  in your Secret Flora Payment Account are subject to legal process or other encumbrance restricting transfer;

4.4.5 where any such transactions are took place under circumstances beyond our control, including but not limited to natural disasters, civil unrest etc. which are beyond reasonable control; and/or

4.4.6 where any terminal or system (including our or Secret Flora’s website or services) was not working properly or suffering any other technical malfunction before you initiated the relevant transaction.

4.5 Subject to clauses 6 and 7.4, no redemption of cash, transfer of funds or cash withdrawal is permitted in respect of any amounts on your Secret Flora Payment Account.

4.6 We shall have the right to refuse any transaction on your Secret Flora Payment Account if:

4.6.1 the transaction does not satisfy these Terms and Conditions or the terms and conditions of your Secret Flora Account; or

4.6.2 where we have reason to believe that the transaction may violate any laws, rules or regulations or may otherwise subject us or any of our affiliates to liability or obligation.

4.6.3 such transaction involving the use of any Promo Coupon or Refund Coupon where we or Secret Flora suspects any coupon abuse or fraud or any illegal activities in relation to your Secret Flora Payment Account.

4.7 When using your Secret Flora Payment Account to pay for a purchase on the Secret Flora Website, payments may be processed through accounts owned by us or one of our affiliates and/or a registered third party service provider acting on our behalf.

4.8 For each purchase transaction you make on the Secret Flora Website, the Goods will become purchased when the first of any of the following events occurs:

4.8.1 we receive confirmation of a successful completion of the purchase from Secret Flora;

4.8.2 you fail to confirm receipt of the goods or services within the time limit prescribed under the terms and conditions of the Secret Flora Website, in which case you will be deemed to have received the goods or services;

4.8.3 the conclusion of any settlement agreement or dispute between you and any other user of the Secret Flora Website and/or Secret Flora, in which case the funds will be disposed in accordance with such settlement agreement or dispute resolution; or

4.8.4 Secret Flora or any of its affiliates, or us or any of our affiliates receives any order, ruling, award or judgment from a competent court, arbitration tribunal or authority which directs us to release the funds, in which case the funds will be disposed in accordance with such order, ruling, award or judgment.

4.9 When releasing any funds, we shall have the right to deduct or withhold any financial charges or service fees due and payable to us and/or Secret Flora in such amounts as instructed by Secret Flora.

4.10 If you experience any difficulties with your Secret Flora Payment Account, please contact us at https://www.secretflora.com.my/contact/. If you have placed an order on the Secret Flora Website and experience difficulties with your order, please contact customer service https://www.secretflora.com.my/contact/.

4.11 You shall complete any purchases in accordance with the applicable terms and conditions of the Secret Flora Website https://www.secretflora.com.my/terms-of-use/, which may be amended from time to time at Secret Flora’s discretion without notice.

4.12 You agree to give all notices, provide all necessary information, materials and approvals, and render all reasonable assistance and cooperation necessary for us to operate your Secret Flora Payment Account. If your failure to do so results in any delay in any transaction on your Secret Flora Payment Account, neither we nor Secret Flora shall be liable for any loss or damages arising from such delay.

4.13 You acknowledge and agree that we are not a bank or remittance agent and the services we provide to you in connection with your Secret Flora Payment Account should in no way be construed as the provision of banking services or remittance services. We are not acting as a trustee, fiduciary or escrow with respect to your Secret Flora Account Balance.

5 FEES

We reserve the right to impose fees to cover the relevant costs of providing the Secret Flora Payment Account services to you including those associated with the set-up and maintenance of your Secret Flora Payment Account (“Service Fee”).

6 REFUNDS

While we may accept product return, we will not provide any refund for any order.

7 CLOSURE AND NON-USE OF YOUR SECRET FLORA PAYMENT ACCOUNT

7.1 You may request that we close your Secret Flora Payment Account at any time by contacting our customer support team. Contact details of the customer support team are available at https://www.secretflora.com.my/contact/.

7.2 We may, at any time and at our absolute and sole discretion:

7.2.1 discontinue your use of the Secret Flora Payment Account or any part thereof;

7.2.2 close your Secret Flora Payment Account; and/or

7.2.3 reactivate your Secret Flora Payment Account upon the completion of any relevant internal investigations (where applicable).

7.3 We shall endeavour to provide notice of any such discontinuation or closure of your Secret Flora Payment Account. You agree that we shall not be liable to you in relation to any inability of yours to access your Secret Flora Payment Account or any part thereof.

7.4 Closure of your Secret Flora Payment Account will not cancel any cleared transactions which you have already undertaken.

7.5 You remain liable for all obligations related to your Secret Flora Payment Account. Closure of your Secret Flora Payment Account does not relieve you of any liability pertaining to your Secret Flora Payment Account. In the event of a pending investigation at the time your Secret Flora Payment Account is closed, we may continue to hold your funds for up to one hundred and eighty (180) days from the date of closure in order to protect us against any loss. If we suspect that you have used your Secret Flora Payment Account for any illegal purposes, we may hold any outstanding Secret Flora Payment Account Balance for such time as we determine in our absolute discretion or as required by law.

7.6 We will refund any electronic funds in your Secret Flora Payment Account as soon as practicable after its closure through any payment method we deem in our discretion most suitable, on the condition that you provide us with:

7.6.1 valid bank account details where the name and address details of that bank account's holder match the name and address details of your Secret Flora Payment Account; and

7.6.2 a copy of a valid form of ID (e.g. a passport or driver’s licence), which we may accept at Secret Flora’s sole discretion.

7.7 We have the right not to return to you any disputed funds or any funds which relate to a breach of these Terms and Conditions until such time such a dispute has been resolved or where a court of a competent jurisdiction has decided on the matter.

7.8 If you have not transacted on your Secret Flora Payment Account for 12 months or more, your Secret Flora Payment Account shall be deemed inactive and we reserve the right to impose an administrative charge against the remaining amount in your Secret Flora Payment Account Balance, until a transaction is made. Your Secret Flora Payment Account will be terminated by us once there are insufficient funds to pay the administrative charges.

8 AMENDMENTS

We may amend these Terms and Conditions any time by posting an updated version at https://www.secretflora.com.my/terms-of-use. The updated version of these Terms and Conditions shall take effect immediately upon posting. Each time you use your Secret Flora Payment Account you confirm that you agree to be bound by these Terms and Conditions as may be amended from time to time.

9 AVAILABILITY OF SECRET FLORA PAYMENT ACCOUNT

We may, from time to time and without giving any reason or prior notice to you, upgrade, modify, suspend or discontinue the provision of your Secret Flora Payment Account and we shall not be liable if any such upgrade, modification or suspension prevents you from accessing your Secret Flora Payment Account or any part of it.

10 REPRESENTATIONS AND WARRANTIES

By accepting these Terms and Conditions, you represent and warrant that you are at least 18 years of age and not violating any applicable laws or regulations through your use of your Secret Flora Payment Account, and you agree to defend, indemnify and hold us, our Indemnitees, affiliates and authorized representatives harmless from any claim, demand (including legal fees and costs), fines, penalties or other liability incurred by us due to or arising out of your breach of this representation and warranty. We may report any suspicious activity to the relevant authorities.

11 RESTRICTED ACTIVITIES

11.1 In connection with your use of your Secret Flora Payment Account, you shall not:

11.1.1 Provide false, inaccurate or misleading information;

11.1.2 Use your Secret Flora Payment Account for any illegal activities;

11.1.3 Use your Secret Flora Payment Account in a manner that may result in complaints, disputes, claims, penalties or other liability to us, other users or third parties or may be regarded as an abuse of the card system or a violation of card association or network rules; or

11.1.4 Breach these Terms and Conditions and/or the Privacy Policy or violate any applicable laws and regulations.

11.2 If we, in our sole discretion, believe that you may have engaged in the above restricted activities, we may take various actions, including the following:

11.2.1 We may suspend or restrict your access to and/or close your Secret Flora Payment Account;

11.2.2 We may terminate these Terms and Conditions and refuse to provide the services to you;

11.2.3 We may take legal action against you.

11.3 If you are below 18 years old you must obtain consent from your parent(s) or legal guardian(s). By consenting to your acceptance of these Terms and Conditions, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) your actions in your use of the Secret Flora Payment Account; (ii) any charges associated with your use of any of the Secret Flora Payment Account; and (iii) your compliance with these Terms and Conditions. If you do not have consent from your parent(s) or legal guardian(s), you must cease using the Secret Flora Payment Account.

12 DISCLAIMERS

12.1 You agree that all risks arising from your use of the Secret Flora Payment Account will be borne by you.

12.2 We make no warranty that:

12.2.1 the Secret Flora Payment Account will meet your requirements;

12.2.2 the Secret Flora Payment Account services will be uninterrupted, timely or error free; or

12.2.3 any products, information or material purchased by you using the Secret Flora Payment Account will meet your requirements.

12.3 Except as expressly provided in these Terms and Conditions and to the fullest extent permitted by law, the Secret Flora Payment Account and related services are provided “as is”, “as available” and “with all faults”. All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded.

12.4 To the fullest extent permitted by law, we and our affiliates shall not be liable for any indirect, consequential, incidental, special or punitive damages, including damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from your use of or inability to use the Secret Flora Payment Account and related services. In any event, our total aggregate liability to you under these Terms and Conditions or in relation to your use of the Secret Flora Payment Account will not exceed your Secret Flora Payment Account Balance at the point in time when such liability arose.

12.5 Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the foregoing exclusions or limitations may not apply to you. You may also have other rights that vary by jurisdiction and other jurisdictions.

12.6 In the event that it is demonstrated that you are below the age of 18 when you agreed to these Terms and Conditions, we shall not be liable for any loss suffered by you arising out of the use of the Secret Flora Payment Account.

13 NOTICES

13.1 Notices from us

13.1.1 You agree that all notices or other communications from us are deemed to have been given to you if:

(i) communicated through any print or electronic media as we may select from time to time, will be deemed to be notified to you on the date of publication or broadcast; or

(ii) sent by post or left at your last known address, received by you on the day following such posting or on the day when it was so left.

13.2 Notices from you

You may only give notice to us in writing sent to our designated address or e-mail address (as may be amended from time to time), and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.

13.3 Other modes of notifications

13.3.1 Notwithstanding Clauses 13.1 and 13.2, we may from time to time designate other acceptable modes of giving notice (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

14 GENERAL TERMS

14.1 Cumulative rights and remedies

Unless otherwise provided under these Terms and Conditions, the provisions of these Terms and Conditions and our rights and remedies under these Terms and Conditions are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms and Conditions, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms and Conditions or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy at law or in equity.

14.2 No waiver

Our failure to enforce these Terms and Conditions shall not constitute a waiver of these terms, and such failure shall not affect our right to later enforce these Terms and Conditions.

14.3 Severability

If at any time any provision of these Terms and Conditions become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms and Conditions.

14.4 Rights of third parties

A person or entity who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

14.5 Governing law

Use of the Secret Flora Payment Account, and these Terms and Conditions shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of the Malaysian courts.

14.6 Disputes

14.6.1 If any dispute or claim arises from or in connection with these Terms and Conditions or your use of your Secret Flora Payment Account (“Dispute”), the relevant parties shall first attempt to resolve the Dispute through amicable negotiations. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

14.6.2 In any event and to the fullest extent permitted by applicable law, you may not make any claim against the Indemnitees under these Terms and Conditions after one year from the date of occurrence of the matter giving rise to the claim.

14.7 Injunctive relief

We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is an appropriate or adequate remedy.

14.8 Correction of errors

Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

14.9 Language

In the event that these Terms and Conditions is executed or translated in any language other than English ("Foreign Language Version"), to the extent allowed under law, the English language version of these Terms and Conditions shall govern and shall take precedence over the Foreign Language Version.

14.10 Entire agreement

These Terms and Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

14.11 Binding and conclusive

You acknowledge and agree that any records (including records of any telephone conversations relating to the Secret Flora Payment Account, if any) maintained by us and/or our service providers relating to or in connection with the Secret Flora Payment Account shall be binding and conclusive on you for all purposes whatsoever and shall be conclusive evidence of any information and/or data transmitted between us and you. You hereby agree that all such records are admissible in evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and you hereby waive any of your rights, if any, to so object.

14.12 Sub-contracting and delegation

We reserve the right to delegate or sub-contract the performance of any of our functions or obligations in connection with Secret Flora Payment Account to any service provider, subcontractor and/or agent on such terms as we may deem appropriate.

14.13 Assignment

You may not assign your rights or transfer your obligations under these Terms and Conditions without our prior written consent. We may assign our rights or transfer our obligations under these Terms and Conditions to any third party at our sole discretion.

14.14 Force Majeure

We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms and Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of Secret Flora Payment Account if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.