CONTACT US: +603-5877 0277
 

Shipping Policy

SHIPPING AND DELIVERY TERMS


Delivery will be proceeded only upon your order payment confirmation. 

Orders will be delivered to street addresses only in Malaysia (PO Box addresses are not accepted). 


Shipping Rates

Shipping rates applied are displayed in your shopping cart at time of checkout


Delivery Lead Time

Upon your order payment confirmation, typical delivery lead times are as follow:

Days of delivery are Monday to Friday, excluding weekends and Public Holidays

West Malaysia: 3-5 business days

East Malaysia: 3-7 business day for East Malaysia.

Please note that our delivery will require additional 2-3 working days during Holiday period.

In the event you are unavailable at the time of delivery, items will be couriered to you the next day. The items will be returned to us at the third unsuccessful attempt of delivery. Redelivery will be at the expense of the customer.

Secret Flora will not be liable for any loss or damage incurred by any person as a result of delay occurring beyond our reasonable control or any delay caused by an incorrect delivery address provided to us.


Other Shipping & Delivery Terms

Secret Flora will not be liable for shipping delay or loss of package when a customer fails to communicate accurate shipping information and contact information. 

Secret Flora will not be responsible for orders signed by someone other than the designated recipient or received on behalf of the designated recipient.

If you find that items are damaged or missing upon delivery, please report to our Customer Care at support@secretflora.com.my immediately upon reception of the goods.