You can visit our website, www.secretflora.com.my and browse without having to provide your personal details. During your visit to our website, you will remain anonymous and at no time would we be able to identify you unless you have registered a Secret Flora account with us on our website and have logged in with your user name and password.
Secret Flora does not sell, or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our company and to third parties for the purposes for which it was collected, as authorised and consented by you (e.g. the conduct of a sales transaction of a product of your choice on our website).
When you register a Secret Flora account, or participate in any contest organized by us on our website or social media page, the personal information we collect may include your Name, NRIC/Passport Number, Delivery Address, Email Address, Date of Birth (Optional), Gender (Optional), Telephone Number, Mobile Number, Delivery Address, Credit card details (optional) and payment methodology.
The mandatory personal information we collect from you will be used and/or shared within our company and to third parties to facilitate your use of the services and/or access to the website; to process your orders submit through the website; to complete the transactions between you and Secret Flora; to deliver products that you purchase from our website. For example, we may pass your name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you; to inform and update you on the delivery of the product and for customer support purposes; to provide you with relevant product information; to process your orders and to provide you with the services and information offered through our website and which you may request; to allow us to administer your registered account with us; to verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the sales transaction that you have opted for, to conduct market research and statistical analysis and surveys with the aim of improving our services and the website; to maintain and update our records (including for archiving, when the user become inactive); to support our business, financial and risk monitoring, planning and decision making; to comply with all applicable legislation, laws and regulations, to prevent fraud or illegal activities, or, to enforce or defend any of our rights; and for such other purposes for which you have specifically authorised us to do so.
The non-mandatory personal information such as date of birth and gender are used to carry out researches on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us these non-mandatory personal information, you are deemed to have consented to be part of our researches and to receiving suggestions or information as outlined above.
In addition to the personal information outlined above, when you register a Secret Flora account, you shall be asked if you would like to subscribe to our Newsletter and receive marketing and/or promotional materials from time to time. These marketing and/or promotional materials may come from our company or through affiliation with third parties. If you choose to subscribe, you are deemed to have consented to us processing within our company and/or third parties your personal information for this purpose. You can always choose to unsubscribe from our newsletter at any time by opting for the unsubscribe function.
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
Secret Flora ensures that all information collected will be safely and securely stored. We protect your personal information by allowing access to personal information only via passwords; maintaining technology products to prevent unauthorised computer access; and securely destroying your personal information when it is no longer needed for our record retention purposes.
We will not share your information with any other organisations other than those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, Secret Flora may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. Secret Flora is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
We will only retain your information for as long as necessary to fulfil our obligations in respect of the purposes specified herein and to all other purposes that are related thereto and/or purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements.
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
The tracking we implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests and interaction with ads impressions.
Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Secret Flora and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website and across the Internet.
You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.
Our website may contain links to other third party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, we have no responsibility or liability for or control over those other websites or internet resources or their collection, use, or in any way processing of your personal information. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.
Please note that the accuracy of your personal information provided to us is essential. You are responsible for informing us about changes to your personal information or in the event you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to-date.
You can access and update your personal information anytime by accessing your account on Secret Flora website.
If you have any comments or suggestions, or if you believe that your privacy has been breached by Secret Flora please contact us at[email protected]